Conflict Resolution Skills

This training assists frontline staff in dealing with difficult customers both in person and on the phone. Our training focuses on the employee and his/her ability to recognise a potential conflict, implement a range of strategies to deflect, avoid, resolve or exit from the developing situation.

Our training is hands on, focused and intense, usually lasting for just a half day. The main focus is on the provision of coping strategies for staff through realistic role plays which provide trainees with words, phrases and actions which allow them to cope effectively with workplace violence.

Private Security Authority (PSA) Licensing Courses

The PSA requires that personnel employed as security guards and door security persons should be properly trained and licensed. We run the accredited courses to train individuals to the standard required by the PSA. We also assist individuals in applying for and acquiring the required PSA License.

We conduct the following Training Courses:

  • Guarding Skills Course—FETAC Level 4
  • Door Security Procedures—FETAC Level 4
  • Security Team Trainer—FETAC Level 5
  • Train the Trainer—FETAC Level 6